Return - Exchange Policy

Return Policy

At Kove Island Studio, we believe in creating a great online, hassle-free shopping experience for all our customers so that they love shopping with us as much as they love 

our products. So, if you ever have to make an exchange with us, we have an extremely convenient exchange policy for your benefit.

Step 1: Simply contact Kove Island Studio Customer Care Team by writing an email to kove.islandstudio@gmail.com within 7 days of delivery to request an exchange.

Step 2: Once your request is approved by our Customer Care Team, we will place an exchange order on your behalf and note the items to be sent in exchange or process your 

Kove Island Studio store credit.

Step 3:In case you've requested item(s) in exchange, our delivery agent will pick up exchange item(s) from your doorstep and deliver the fresh order.

Exchange Terms and Conditions

  • All items should be new, unused, and with all Kove Island Studio and brand tags on the garment still attached. Items that are damaged, soiled or altered may not be accepted.
  • We allow an exchange of item purchased on Kove Island Studio except for lingerie, swimwear, accessories & handbags
  • Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock by making a payment for the difference in price, if any, or for store credit.
  • The purchased item(s) are your responsibility until they reach us. We request you to ensure that they're packed up properly for exchange to avoid damage and tampering on their way to us.
  • All exchange items will be inspected once we receive them before we can complete an exchange request. We try hard to accept all items returned to us and implement our exchange and credit policy.
  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • We do not provide cash backs or refunds.If you have any other questions with regards to our exchange policy, please contact us on Kove Island Studio or on +94 76 9453297
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